CORPORATE POLICIES

NOOR BRANDING SERVICE F.Z.E

Email：noorbranding368@gmail.com

WhatsApp：0569592097

Office:ADEL MOHAMED ALI JASIM ALMARZOUQI – 14-12,Al Goze First,Dubai

NOOR BRANDING SERVICE F.Z.E – CORPORATE POLICIES

Who We Are

Noor Branding Service F.Z.E is a creative branding and design agency based in Dubai, offering a comprehensive range of services including custom design, photography, and website development. Our name, “Noor” (meaning “light”), reflects our commitment to illuminating brands through innovative design and strategic creativity. We are registered as a Free Zone Establishment (F.Z.E) and operate in full compliance with UAE commercial and consumer protection regulations.

Contact Information:

  • Email: noorbranding368@gmail.com
  • WhatsApp: 0569592097
  • Office Address: ADEL MOHAMED ALI JASIM ALMARZOUQI – 14-12, Al Goze First, Dubai, UAE

Corporate Culture & Values

Our Vision
To be a trusted creative partner that empowers brands through design excellence, technical innovation, and unwavering commitment to client satisfaction.

Our Values

  • Client-Centric Excellence: We prioritize client satisfaction through transparent communication and dedication to delivering high-quality creative solutions.
  • Innovation & Quality: We combine cutting-edge design with meticulous attention to detail, ensuring every project meets the highest professional standards.
  • Integrity & Compliance: We operate with complete transparency and adhere strictly to UAE laws, including Federal Law No. 15/2020 on Consumer Protection and Federal Decree-Law No. 45/2021 on Personal Data Protection .

Compliance Commitment
As a business operating in the UAE, we are committed to:

  • Federal Law No. 15/2020 on Consumer Protection – ensuring fair trade practices and protecting consumer rights
  • Federal Decree-Law No. 45/2021 on Personal Data Protection (PDPL) – safeguarding client data with financial-grade security measures
  • Cabinet Decision No. 66/2023 – the Executive Regulation of the Consumer Protection Law
  • Cabinet Resolution No. 56/2024 on Telemarketing Regulations – ensuring responsible marketing practices

Operational Policies

1. Delivery Policy

Digital Products

  • Initial draft review is completed within 72 hours of project commencement.
  • All digital deliverables (design files, website credentials, photography assets) are delivered via company email or secure cloud storage (e.g., Google Drive).

Physical Products

  • Local Delivery: Dedicated delivery service is available in Al Quoz, Dubai and surrounding areas.
  • Self-Pickup: Clients may also collect physical items from our office at Al Goze First, Dubai, by prior appointment.
  • Free Delivery Policy: Free delivery is available within Al Quoz and nearby areas for orders meeting a minimum value threshold (as specified in the service contract).

Supplier Obligations
Under Article 6 of the Executive Regulation (Cabinet Decision No. 66/2023), suppliers must issue an invoice containing: supplier name and address, date, commodity description, quantity, price, warranty period, and commercial registration number .

2. Cancellation Policy

Custom Design Services

  • Projects cancelled after the deposit is paid but before any work has commenced may be eligible for a partial refund, minus administrative processing fees.
  • Once work has commenced (e.g., design drafts delivered), the paid service fees are non-refundable due to the labor-intensive nature of creative services.

Physical Products

  • Cancellations for physical products must be initiated before dispatch. Once shipped, the product exchange or return policy applies.

Consumer Rights
Under Article 9 of the Consumer Protection Law, suppliers must establish and communicate clear policies regarding refunds, returns, and cancellations .

3. Exchange & Return Policy

Custom Designs

  • We provide 3-5 free minor adjustments to ensure client satisfaction.
  • Once the final design is approved, the service is deemed complete and non-refundable.

Physical Products

  • Free returns and exchanges are available within 7 days of delivery for quality issues not caused by the consumer, such as:
  • Printing color deviation
  • Sewing defects
  • Custom-designed or personalized items are non-returnable unless there is a clear manufacturing defect.
  • To be eligible for exchange, items must be in their original condition with all tags/seals intact.

Consumer Protection
Under Article 7 of Federal Decree-Law No. 14/2023 on Trading by Modern Technological Means, consumers can return items if they are defective, damaged, or not as described .

4. Warranty Policy

Website Services

  • We provide 12 months of backend vulnerability patching and security maintenance from the website launch date.
  • This warranty covers:
  • Security vulnerability patches
  • Bug fixes and technical glitches
  • Compatibility maintenance

Image Services

  • We offer a lifetime warranty on final image color and clarity.
  • Any technical issues with file access must be reported within 7 working days of delivery.

Warranty Documentation
Under Article 11 of the Consumer Protection Law and Cabinet Decision No. 66/2023, suppliers must provide consumers with a warranty document containing: supplier name, purchase date, warranty period, and exclusions from warranty. Failure to provide a warranty document may result in a fine of AED 100,000 .

Limitations

  • Warranty does not cover issues caused by third-party plugins, server environments, or client-side modifications.
  • Normal wear and tear, accidental damage, or improper use are not covered.

5. Privacy Policy (Client & Commercial Data Protection)

Legal Compliance
This Privacy Policy is established in accordance with:

  • Federal Decree-Law No. 45/2021 on the Protection of Personal Data (PDPL) – a comprehensive framework for safeguarding personal data in the UAE
  • Federal Law No. 15/2020 on Consumer Protection, Article 7 – protecting personal data collected from consumers and prohibiting its unauthorized use for marketing purposes
  • Cabinet Resolution No. 56/2024 on Telemarketing Regulations – governing the use of consumer data for marketing calls

5.1 Data Collection & Use

  • We collect personal information (name, phone number, email address, delivery address) solely for project communication, order processing, and service delivery.
  • We do not sell, rent, or share your personal data with any third parties for marketing purposes without your explicit prior consent .
  • All design materials and personal information uploaded by clients are protected with financial-grade security measures.

5.2 Data Security

  • We implement appropriate technical and organizational measures, including encryption, to ensure data protection as mandated by Articles 17 and 18 of the PDPL .
  • We maintain strict internal protocols to protect client data from unauthorized access, loss, or disclosure.

5.3 Your Rights Under UAE Law
Under the PDPL, you have the following rights regarding your personal data :

  • Right to Obtain Information (Article 13) – to know how your data is processed
  • Right to Correction or Erasure (Article 15) – to request correction or deletion of inaccurate or incomplete data
  • Right to Restrict Processing (Article 16) – to request restriction of data processing
  • Right to Stop Processing (Article 17) – to object to and stop the processing of your data, particularly for direct marketing purposes
  • Right to Request Personal Data Transfer (Article 14)

To exercise these rights, please contact us at noorbranding368@gmail.com.

5.4 Telemarketing Compliance
We comply with Cabinet Resolution No. 56 of 2024 concerning telemarketing regulations, which requires that :

  • Marketing calls are made only between 9:00 AM and 6:00 PM
  • The company identifies itself and the purpose of the call at the beginning
  • Consumer numbers registered in the Do Not Call Registry (DNCR) are not contacted
  • Consumer personal data is not disclosed without consent or traded for reprocessing

Violations may result in fines of up to AED 150,000 for repeat offenses .

5.5 Website Cookies & Embedded Content

  • When you visit our website, cookies may be used to enhance your browsing experience and analyze traffic patterns.
  • Our site may include embedded content (e.g., videos, images) from third-party platforms. These external websites may collect data about you and use their own cookies. We recommend reviewing their privacy policies separately.

5.6 Data Retention

  • Comments and their metadata are retained indefinitely to recognize and approve follow-up comments automatically.
  • For registered users, personal information provided in user profiles is stored. Users can see, edit, or delete their personal information at any time (except username).
  • You may request an exported file of the personal data we hold about you, or request erasure of personal data we hold, subject to administrative, legal, or security obligations.

6. Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the total amount paid by the Client for the specific service or product in dispute. We are not liable for indirect, incidental, or consequential damages.

7. Governing Law

These Terms are governed by and construed in accordance with the laws and regulations of the United Arab Emirates, as applied in the Emirate of Dubai, and are subject to the regulatory framework of the Ministry of Economy and the Dubai Development Authority (DDA) .

For any questions regarding this policy, please contact us at noorbranding368@gmail.com or WhatsApp 0569592097.